Your rights & responsibilities

We encourage you to communicate openly with your health care team, par- ticipate in your treatment choices, and promote your own safety by being well informed and actively involved in your care.

Because we want you to think of yourself as a partner in your care, we want you to know your rights as well as your responsibilities during your stay at our hospital. We invite you to join us as active members of your care team.

 

Your rights

 

• You have the right to receive considerate, respectful and compassion- ate care regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.
• You have the right to receive care in a safe environment free from all forms of abuse, neglect or harassment.
• You have the right to be called by your proper name and to be told the names of the doctors, nurses and other health care team members in- volved in your care.
• You have the right to have a family member or representative of your choice for communications while you are in hospital.
• You have the right to appoint someone to make health care decisions for you if you are unable to.
• You or the appointed person with your permission, have the right to participate in decisions about your care, your treatment and services provided, including the right to refuse treatment. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
• You have the right to be told by your doctor about your diagnosis and pos- sible prognosis, the benefits and risks of treatment and the expected out- come of treatment, including unanticipated outcomes. You have the right to give written informed consent before any non-emergency procedure begins.
• You have the right to have your pain assessed and to be involved in deci- sions about managing your pain.
• You can expect full consideration of your privacy and confidentiality in care discussions, examinations and treatments.
• You have the right to be involved in your discharge plan. You can expect to be told in a timely manner of your discharge, transfer to another facility or transfer to another level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
• You have the right to receive detailed information about your hospital and physician charges.
• You can expect that all communications and records about your care are confidential, unless law allows disclosure. You have the right to see or get a copy of your medical records and have the information explained, if needed. Upon request, you have the right to receive a list of people to whom your personal health information was disclosed. issue with your participation. Please call a Clinical Support Services Manager at 3300246 or 3300247, 8:00 am and to 10:00 pm daily.
• If reporters or other members of the media ask to talk to you, you have the right to give your consent about their use of recordings or photo- graphs. You have the right to withdraw consent up until a reasonable time before the recording or photograph is used.
• If you or a family member needs to discuss an ethical issue related to your care, we will establish a mechanism to address the issue with your participation. Please call a Clinical Support Services Manager at 3300246 or 3300247, 8:00 am and to 10:00 pm daily.

 

Your responsibilities

• You are expected to provide complete and accurate information for your identification, including your National Identity Card number (work permit, passport number), full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required.
• You should provide the hospital or your doctor information of the relative who will communicate with the hospital and in writing a directive as to who will make medical decisions on behalf of you if you are unable to.
• You are expected to provide complete and accurate information about your health and medical history, including present condition, past ill- nesses, hospital stays, medicines, vitamins, herbal products, allergies and any other matters that pertain to your health, including perceived safety risks.
• You are expected to ask questions when you do not understand in- formation or instructions. If you believe you can’t follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for outcomes if you do not follow the care, treatment and services plan.
• You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
• Please leave valuables at home and only bring necessary items for your hospital stay.
• You are expected to treat all hospital staff, other patients and visitors with courtesy and respect; abide by all hospital rules and safety regu- lations; and be mindful of noise levels, privacy and number of visitors.
• You should not exhibit violence and intimidation or actions that im- pede the smooth execution of their services, towards doctors and other hospital staff. The Doctors, other professionals and the hospital reserve the right to discontinue services for such patients and will not be held responsible for any outcomes thereof.
• You are expected to provide complete and accurate information about your health coverage and pay your bills in a timely manner.
• You are expected to keep appointments, be on time for appointments or call the Hospital if you must cancel an appointment.