By: Afaal, MD
Continuous efforts to orient our services and care to a patient centred one, the Hospital has issues a new protocol on its out patient processes. The purpose of the protocol is to ensure that patients who seek out patient consultations at ADK Hospital get an adequate and quality care during their visit to the Hospital.
It is envisaged that by implementing this protocol, the hospital can establish a consistent and cohesive process the will help the OPD’s to perform smoothly. In the meantime, the protocol will also help doctors to spend a reasonable time with the patient to ensure better and quality care to the patient.
The main areas that the protocol address are
- Consultations: The aim of this area is to ensure proper and adequate assessment of the patient and understanding the patients’ problem fully before so that a proper and sound treatment regime can be prescribed to the patient.
- Medications and investigations: This area aims to ensure rational use of medications and investigations as well as other diagnostics.
- Patient privacy: aims to ensure that patients are confortable and confident that their privacy and confidentiality will be maintained when they consult a doctor.
- Recording: aims to ensure that proper medical information is collected and kept in order to provide adequate information for the continuity of patient care in future.
Apart from the above core areas, other areas such as patient load benchmarks, break timings and attending to emergencies as well as issuing of certificates and documentations are covered in the protocol.
It is important that these protocols are adhered to at all times. These protocols will only help to improve the way we do things and move towards a better position in what we do.
Any change will have adjustments that are required to make it perfect. There will be close monitoring of the implementation and the staff should get fully aware and aligned to these provisions so that it serves the purpose it was implemented for.
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