Modern working environments are dynamic and sees continuous change in the operations towards attaining efficiency and effectiveness. Specially in larger organization, such dynamics are more apparent. Hence, change in individuals’Â knowledge, understanding, behaviors, skills – and in values and beliefs are crucial aspects for gearing such dynamism and change in the organization. It is very often that assisting staff to reach these expectations are forgotten.
ADK Hospital over the years have had a realization of the importance of such development is staff. Hence, a number of training and development programs are conducted. Some general, some specific and some highly technical. At present, ADK Hospital is conducting a program aimed to asset all staff in developing their communications skill and professionalism.
Stratified into batches based on the level of their hierarchy and area of service, these trainings are conducted by local professional experts in the area. The initial batch consisted of a group of general service staff and the second batch a group of mid to senior level staff. The outcomes of these trainings seem to be excellent as per the comments and actions of the participants. More batches will continue these trainings till a full cover of all staff are attained.
The challenge though is to continually practice the skills learned in these trainings. Time and feedback from the service users will reflect the impact of these trainings.
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