SMS ADK

<p class="wp-caption-text>ADK SMS service launched</p></div> <p>The Hospital has introduced a brand new service to bring Clients closer to the hospital. The SMS service, launched in collaboration with the main telecom provider DHIRAAGU, allows patients to check needed information related to their appointments and doctors availability right at their fingertips.</p> <p>In this, patients will be able to check their waiting, last token consulting, doctor’s duty timing as well. They can also get specific information on a particular too.</p> <p>The SMS short number for the service is 235, which corresponds to the letter ADK on the conventional mobile phone keyboard.</p> <p>It is envisaged that with this new intervention, patients will enjoy a more user-friendly service and it will help to reduce the time patients have to wait physically in the hospital.</p> <p>Firstly, the service help the patient to reduce time waiting for operator call answers. The feedback message, since electronic will reach the SMS sender, on average, within 10 to 15 seconds. This has an additional benefit of reducing the number of calls to the hospital for this service, hence reducing the operator load. Thus, it is felt that there will be an efficiency gain by implementing this service.</p> <p>Secondly, the patient can now drop into the hospital just in time for the appointment. Since they can check the live queue of the doctor’s consultation, the patient can continue their daily chores instead of waiting in the Hospital lobby. Again this brings a welcome convenience for the patients who are pressed for time.</p> <p>On December 28, 2011 the Hospital signed a one-year agreement with the largest telecom provider in the country DHIRAAGU, to provide this service. Although this service is initiated with DHIRAAGU, the Hospital will work to bring the same service to patients who use other networks for their communication needs.</p> <p>Further more, at present new technological initiatives are taken and in being worked out to bring even better and timelier information to the service seekers. Hence, in future, the Hospital will introduce email appointment and feedback services to those who wish to be in contact with us on a more accessible manner.</p> <p>We have to accept that our telephone system load is so heavy at present that we have to struggle to keep up with the required demand. Especially, those important calls that are missed for many patients is a concern. The aims of these new interventions are to minimise these</p> <p>instances and provide as many avenues for customers to reach and communicate with the hospital.</p> <p>In order to do so, it is imperative that the users provide constructive feedback to these initiatives. New ideas, innovation and even simple comments to the adequacy of the service are welcome to all staff and readers. The easiest way to leave a comment or idea is to simply use our e-suggestion services. Just send an email to <a href=" mailto:[email protected]"="" data-cke-saved-href="mailto:[email protected]">[email protected] and we will be there to provide feedback and attend to matters.</p> <p>It is our hope that as many customers will use this new service and the full benefit of the service is seen. It is envisaged that as customers get to know more about the service, they will accept this service as a routine. One customer tweeted to ADK Hospital</p> <p>“this is helpful and time saving …”</p> <p>The Hospital will continue to make advancements and use technology wisely to ensure that both service seekers and the Hospital.</p></div></div>